ALERT Users Conference 2012 Testimonials

The IAUA Profitability Conference 2011 Testimonials

Read the transcripts from the 2011 IAUA Profitability Conference testimonials

Alert EasyPro Rental Management Software Testimonals

Classic Party Rentals

As new users of the Alert software, we still are on a very steep learning curve and most “how do we do this?” issues are followed up and solved very quickly by Support. In fact, compared to our last software company we are constantly amazed at the efficiency of Alert Support. This alone is worth so much to us.

Ron Wiebe, Owner,Classic Party Rentals
British Columbia, Canada

AAA U Rent

Alert has the best rental software systems. And I generally buy all of their new stuff because it helps my bottom line. One of the things I like best is their Operational Follow up Call program. One of their executives calls me every month just to check in on how I’m doing and how my Alert system is working. He also keeps me abreast of all the new developments at Alert and in the marketplace. Their support is exceptional.

Don Castling, President, AAA U Rent
Fort Smith, Arkansas

Marquee Rents

I guess what I like best about Alert is that they cater to my needs. I love the solution they came up with to streamline my order, pick up, delivery, and return system through the use of bar coding. This year the Alert President and the Vice President of Programming Development made a special trip to my store to meet with me and other rental store owners in the area to listen to some new ideas we have about new features we dreamed up. I attend the Annual Users’ Group meeting every year because it is fun, I get to share notes with the most successful operators in the country, and Alert puts on a wonderful conference all focused around my profitability. Plus we users get to help determine what Alert will do for us next. I attribute at least some of our success to Alert’s systems.

Damon Holditch, President, Marquee Rents
Austin, Texas

Reliable Rentals & Sales

I wanted to let you know that we have successfully run a couple of days on PAYware Connect now and things seem to be humming right along! I would really like to thank Kara, Barbi, and Chris for tag teaming to get things fixed up for me on the new profile and get it all working. As always you guys are great to work with, supper responsive, and you took a real interest in getting my problem fixed! I hope you all realize how rare this combination of wonderful qualities is in the technology industry! Thanks a million.

Richard MacKay, General Manager, Reliable Rentals & Sales
St.Croix, Virgin Islands

Portable Air

It is of utmost importance to thank you all for an absolute JOB WELL DONE! Being our first IAUA Conference, we have nothing to compare it to, but WOW!!! The experience was wonderful for both Dan and me. The organization and information provided was incredible. You all should be very proud of yourself and of each other.

No matter what Dan and/or I did at IAUA - classes, meals, comedy club, hiking, etc. - it was very memorable! We met so many great people from Alert and other companies that we will certainly keep in contact with.

We're really looking forward to many, many more conferences, and on behalf of Dan and Portable Air - we appreciate all the work that went into IAUA 2008 and everything you ALL have done for us and continue to do for us, ALWAYS!!

Heather Smith, General Manager, Portable Air
Cocoa, Florida

Rentals to Remember

It’s been a long time since we last spoke. Fortunately for all of us my company is moving in a new direction and I am completely excited to have chosen you guys to run my inventory software. Especially now that you guys have done some amazingly intelligent and efficient changes in the new Alert 10.0.

Roberto Pichard, President, Rentals to Remember
Annapolis, Maryland

Rental Works

I really found a lot of value in the user's group conference I attended for the first time in 2009. It was packed with great educational programs and I had the chance to network with the Alert staff and other rental business owners like me.

What I most appreciate is the uniquely positive culture and atmosphere that Alert has developed. I strive to maintain the same positive, cooperative atmosphere in my business.

I recommend Alert EasyPro to anyone in the rental business, and the user's group makes it that much better.

William Duke, President, Rental Works

Greensboro, North Carolina

ABC Rental – Montana

I tried Solutions by Computer and MTA before switching to Alert. I have been with Alert for ten years now as my operation has grown from one location to five. It works great with my Microsoft Dynamics Accounting Software. What impresses me is that they seem to give a darn. Their top executives even answer the support line when things get busy. The other day their CEO picked up the phone, handled my request, and then told me how I could save some money on credit card processing charges by working with another company they discovered, who specializes in lowering credit card processing charges. They are very creative. There’s no question that they understand that their own profitability depends on the profitability of their clients.

Roland Schumacher, President, ABC Rental
Bozeman, Montana


Aspen Rent-All

I love Alert!!! Their monthly Operational Follow up Call program is a great asset for users. I can count on great support plus lots of business building advice because they regularly keep track of what is working in the industry and what is not. I have attended their How to Make a 20% Operating Profit more than once and have followed all of their profit building recommendations quite literally. It has worked out just as they promised and then some. I get more ideas and tools at IAUA each year than throughout the remainder of the year-wonderful networking and information sharing!

Beth Hoff Blackmer, President, Aspen Rent-All
Aspen, Colorado


Decker Tool and Equipment

I attend the annual Users’ Group conference every year. I get to see the latest innovations and vote on what should be done next. I tend to buy all of Alert’s latest applications because it helps improve my bottom line. I can count on Alert to always have my best interest in mind. Their support is something I can count on.

Mike Decker, President, Decker Tool and Equipment
Hawthorne, New York

General Rental

I participate in their accelerated delivery program so that I can be among the first to get their latest innovations. Alert interfaces beautifully with my Peachtree Accounting software. Our International Alert Users’ Association is the largest in their category. Alert puts on a great three day conference every year for us. I love their presentations, the Advisory Groups, and the chance to control what Alert does next to enhance our systems. In addition to Alert’s own ideas, the users vote every year on a good portion of the new enhancements they provide in subsequent software releases. They really do follow out direction. Alert is the best!

Rita Wiscaver, President, General Rental Center
Milton, Florida

Higgins Rental

Many years ago I purchased Alert EasyPro to run my rental store and sell building materials. Almost 20 years later we still run Alert Software. Their rental software is state- of-the-art. For my building material business they created a custom software solution that is fully integrated into Alert and lets us price steel roofing. So if you are a rental store (equipment or party) or selling building material with a rental division you need to look at Alert; but only if you want to get serious about making money

P.S. Keeping systems up online is very important to me. So over the years we have followed Alert’s recommendations on updating servers and equipment. To date we have only been without computers (hard drive crash) three days in 20 years with no data loss!

Dave Higgins, President, Higgins Rental
Hillsboro, Ohio

Allwest Underground, Inc.

Click the link above to view a thank you letter from Allwest Underground, Inc.
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Lasting Impressions Event Rentals

I have to tell you, I LOVE having the ability to write these reports. We now have dozens of regularly used custom reports, and the possibilities seem endless. I have built about 1 report every month since learning how to use the report writer, and find this program SO much more user friendly than MS Access or Crystal Reports. I was never able to write a single report for Enfinity, because the program language of Crystal Reports was SO cumbersome.

Thank you for this feature!!

Melissa Ellison, Office Manager, Lasting Impressions Event Rentals
Columbus, Ohio

Ultimate Events

I know that you are aware of the dedication of the support staff that you have for Alert, but I want to pass along my compliments.

I asked Jeff about a specific report that would make my life easier when I close out the figures at the end of each month, and he came up with a special report to address that. I think he could just as easily said “sorry, Vern, we do not have anything like that in the system”, but he did not and he came up with something that works.

Last month we had an error when trying to un-strand a bid, and my problem eventually went to Chris Z and he arrived at a solution. However, it meant that our system would have to be down while he took care of it. I told him that we were quite busy and to be down, even in the evening, would be inconvenient. We then set a date (10/5) that would work for both of us. He was ready to do it last night without any advance reminders from me and his work went on successfully. I was impressed that I did not have to keep reminding him about the date, he was ready as planned.

I balance sales tax at the end of each month and match up the GL sales tax with the tax entity report and normally the two figures match. September became a challenge as the two figures were $1800 apart, so I called Mary C to figure out what to do. It became a little complicated but she stuck with the situation until it was resolved, I know she spent time on it when she probably could have been doing something else. Even after it was apparently corrected, she still reviewed a number of contracts to make doubly sure that our figures were accurate.

I realize that maybe the things above are just part of their jobs, but I think that they frequently go past it a little just to make sure that we get answers. I know that you have many other clients, but I often feel like that we are sometimes your only customer with the responses that I get from your staff.

Kudos to Jeff, Chris and Mary. Thanks!

Vern Faber, General Manager, Ultimate Events
Bloomington, MN
www.ue-mn.com

2011 IAUA Profitability Conference testimonal transcripts

Ryan Ouye- President, Service Rentals and Supplies INC.

The users conference is terrific, I really have to make this conference every year, I tell the owner which is my dad actually and my wife and the rest of the people who I work with, that I learn so much here, it’s like drinking out of a fire hydrant. You have so much information coming to you, its amazing. Every time I come, I learn so much.

Dean Cecconi and Anne Haines- Managers, Canton Chair

Going to an event like this, you have all sorts of rental stores at all different levels. And someone at a smaller level doesn’t realize some of the options available to them. And it’s very interesting to have conversations with them and see them learn new things. We obviously see organizations that are larger than us and we learn that we had no idea the system had that feature. Being here really opens our minds to what’s out there, seeing what’s available and hopefully get to go back and put it to use.

Mary Sharpe and Mike Sharpe – AAY’S Rent-All Co., INC.

Looking back when we first started, and especially at the party and banquet end, we use to spend so much time just writing up a customer and to think of the reservations… I don’t even know how we did it. There were over bookings that didn’t know about it till the last minute, and we were maybe running up to Chicago to get barstools that we didn’t know we were over booked for. We want to focus on our business and Alert has helped us to do that. .

Tony Murray – President, American Rentals

It gives us the information that we need to make the right choices as far as assets, buying the right assets, looking at our customer base, looking at trends in the market, looking at labor reports. We take that information that we get, and we look at it daily.

Matt Gustafson – Management, Beaupre Aerial Equipment

Billing is very simple. The invoices are easy for the customers to understand, and that in turn makes our jobs easier.

Ryan Ouye- President, Service Rentals and Supplies, INC.

Alert really makes it easier so you don’t need a lot of people, and it really cuts down on staff. I think now with accounts payable, we could basically almost run it with one person in my accounts payable department and she can do everything relatively easily and simply.

Mary Sharpe and Mike Sharpe - AAY’S Rent-All Co., INC.

It’s been really a helpful tool for us and it’s really helped us grow.

Damon Holditch – CEO, Marquee Event Group

To pull the orders, check the orders, get them loaded, get them out and back - we couldn’t have done it without Alert.

Kevin Reim- Owner, Redtail Equipment Rental

Yeah, we’re talking to construction people so I don’t think the technology impresses them, but it’s the convenience that we’re looking at.

Matt Gustafson- Management, Beaupre Aerial Equipment

There are many more features in Alert than I think I could ever utilize.

Mary Sharpe and Mark Sharpe – AAY’S Rent-All Co., INC.

It really opened my eyes to what alert has to offer. The software, the new technology that has come out that can benefit us in the future as well as what we can apply to our business when we go home.

Kevin Reim- Owner, Redtail Equipment Rental

Our salesmen are now using iPads that they can connect back at the office through iAlert and check the status of equipment and write the ticket. We’re looking into the future to be able to actually put them in the trucks and send the tickets out to the driver so they can electronically capture the signatures.

Tony Murray- President, American Rentals

With Alert’s help we designed a commission system that gives you a report every month, it’s easy for the sales guys to use, easy for us to use, that breaks down by customer level, contract level and even by everything on the contract, and gives our sales guys the exact commission they are getting based on the rate.

Dean Cecconi and Anne Haines- Managers, Canton Chair

Alert is definitely leading the way on operational dispatch with their dispatch manager and their new integrated GPS system that they are coming out with, so I can easily tell where my trucks are on their routes throughout the day.

Kevin Reim- Owner, Redtail Equipment Rental

Well I’m always open for something new. This year, we would like to look into the GPS in the trucks as far as sending the routes to the drivers through the Alert system. And that’s something we will look at really heavily.

Matt Gustafson- Management, Beaupre Aerial Equipment

Alerts been a great partner. If we have new ideas or issues or things we need to solve, we contact Alert to try to help us implement the solutions.

Damon Holditch – CEO Marquee Event Group

Alert is my IT department, I just pick up the phone and make a call to my IT department. They maybe be in Colorado Springs but that doesn’t matter with IT. And they listen and treat me like I’m their boss, not like I am their client.

Matt Gustafson- Management, Beaupre Aerial Equipment

I would say response times are pretty quick. If the problem can’t be solved immediately over the phone, we get a follow up within twenty-four hours.

Tony Murray- President, American Rentals

We probably deal with 200 vendors a month, and I would say that Alert is definitely in the top two vendors. We love Alert and have been with them 16 to 18 years. Service is impeccable, we’re on the priority service. If we have an issue, it’s resolved immediately, and we have never had a service issue.

Matt Gustafson- Management, Beaupre Aerial Equipment

Alerts been very easy to deal with. We subscribed to the priority support, so any time we have an issue, Alert is right there to help us out.

Tony Murray- President, American Rentals

I believe there are lots of software companies, but it really gets down to the people and the service. The relationship we have with Alert is so strong, I’m not willing to even look at anybody else.

Dean Cecconi and Anne Haines- Managers, Canton Chair

I think it’s definitely a working relationship; it’s a two way street. They are always trying to understand what we go through on a daily basis and help us improve that. I truly believe they are part of our business and always striving to make sure we can be a success.

Ryan Ouye- President, Service Rentals and Supplies, INC.

In Hawaii we say “Ohana” and that means family. You know everybody really well and we really feel like they treat us like Ohana. When we call, people are willing to listen to our problems, willing to help. You just have to make one call and it always gets done right then and there. Alert treats us like Ohana family.

Mary Sharpe and Mike Sharpe- AAY’S Rent-All Co., INC

I think the biggest thing that I like about Alert is that the users are able to vote the way that the software should go. Alert is part of our business, they listen to our needs, they help develop things the way that we need to have them changed. And I think that is one of the things that sold AAY’s on Alert. We did go to the regional show and and we did go around and talk to all the salesmen …we really did our homework before we decided to choose Alert.