Alert Management Systems Corp. is a leading supplier of Windows-based equipment rental systems to single store and multi-store rental operations across North America. Founded in 1976, Alert provides its customers with decades of experience and innovation in the rental business. Alert EasyPro rental software is used in hundreds of rental locations by thousands of end-users who write millions of rental contracts annually. Alert EasyPro is supported in all 50 states, Canada, the Caribbean, and other countries.
Alert is dedicated to combining superior technology with great customer service, informed by years of experience with many types of rental businesses, including general tool, heavy equipment, party, event, and multi-store regional and national rental operations. Case studies of rental store owners' experiences working with Alert are available.
Alert staff serves customers with integrity, seasoned rental and software experience, and a strong commitment to customer satisfaction. Alert maintains its own US-based programming team. A separate Client Care team (based in Colorado Springs, Colorado) provides live phone support virtually 24/7 as well as web-based and optional on-site training. Monthly webinars and other classes along with individual in-depth consulting provide the 'high touch' experience necessary to get the best ROI out of your software investment. We also provide numerous presentations and articles on rental profitability and other important topics for rental businesses every year.
Alert technology incorporates the latest trends, such as cloud computing, web services, mobility, graphical dashboards, integration with Microsoft Excel, Outlook, and other products. We work with Alliance Partners in critical areas (such as web site development, cloud computing and GPS integration) to extend our resources and software capabilities. Each year, we release a new software revision, which incorporates the best ideas of our well-informed customers and talented staff, while maintaining pace with regulatory compliance and exceeding competitive research.
Alert company founder Bill Veneris received the ARA Special Service Award for his work in educating ARA members on the strategic use of management information systems in the rental industry. Continuing the tradition, we provide cutting edge research on industry and market trends via presentations to ARA State Organizations (over 15 states in just the last couple of years) and through articles published in industry trade publications, such as RER and Rental Management Magazine.
Many high profile leaders in the rental industry have selected Alert Management Systems as their rental software provider, including 7 ARA Presidents and numerous Regional Directors and Officers through the years.
Exceeding our customer's expectations is our top priority. We observe "best practices" in all aspects of our business, from providing prompt and courteous service, to empowering our clients to help us continuously improve our software and customer service. We couldn't run our business effectively on the long-term without giving our clients a "say" in everything we do.