Supporting our Current Clients Will Always Be our Highest Priority.

Alert maintains a full time staff of support technicians, located in Colorado Springs, Colorado, (not off shore) to respond to all client needs on a “real-time” basis. Our philosophy is simple.  Our current clients are critical to our future growth.  The only way we will grow is if we help our clients increase their sales and profits.  Referrals from current customers are our largest source of growth.

Depending upon the level of support needed by a client, we are available virtually 24/7.  And support for us is not a matter of just fixing routine or emergency hardware and software problems.  We are constantly involved with helping our clients achieve higher levels of profitability with their Alert systems.

We currently have eight full-time software support and installation specialists in our Client Care Department, and we are adding more.  The great majority of support calls are resolved in the first call or the very same day.  We also provide emergency support, e-support and web-based support through a private web site called The Client Source. 

The Client Source includes a knowledge base of searchable documents, answers to frequently asked support questions, all our user manuals, and a growing body of additional information and services.

Our most popular support plan is called “Priority Support.”  This plan offers an unlimited number of support calls at no extra charge.  With membership in the IAUA, the Users’ Group, you get free emergency weekend, early morning and night calls.  Our new state of the art IP Phone system assures you an immediate live-person response.   

Included in Priority Support is a monthly Operational Follow Up Call (OFC), initiated by one of our rental system experts.  The calls are devoted to helping you learn new ways to maximize your return on investment in Alert rental technology.   

We are highly committed to meeting the needs of our clients.  Another important tool in our support strategy is our Monthly Client Care Survey.  In this survey, we actively seek a rating of our service and our current effectiveness. 

Month after month, our overall support satisfaction rating is approaching 100%. 

Our monthly Operational Follow Up Calls and our monthly Client Care Surveys keep us right on top of any issue before it becomes a problem for our client or us.

Current clients can click here to go to the The Client Source, a private section devoted to helping you maximize the profitable use of your Alert EasyPro system.   Support calls may also be communicated on-line to save you time.