Weekly Help Desk Notes 10-16-19

Have you ever wondered how many of your bids are converted to reservations? Of course you have! Now there's a baseline report available to help you see this critical KPI.

Weekly Help Desk Notes 10-09-19

Join fellow Alert users for our 34th annual User Conference! The dates are 11/10-11/12. Visit our Website for more information. Reserve your room at the Great Wolf Lodge. Be sure to use code 1911ALER_001 to get our rate of $149/night. Our room block will be released in FIVE DAYS - book now!

Weekly Help Desk Notes 10-02-19

Weekly Help Desk Notes 09-25-19

Did you know that you can have a toggle switch in your totals box on the ticket that shows if your reservations are confirmed or not confirmed?

Weekly Help Desk Notes 09-18-19

What can I do about duplicate customers when they come in through web requests? Did you know that Alert has a feature to merge customers? So rather than either deleting a duplicate customer or just having a bunch of the same ones, merge them!

Weekly Help Desk Notes 09-11-19

As you've been reading about the past several months, we've added a lot of new features to our newest revision. The upgrades are not automatic - you need to contact us at the Help Desk so we can get you scheduled for your FREE upgrade.

Weekly Help Desk Notes 09-04-19

Do you want to tell all your customers something? Perhaps you have a new mailing address for bills, or you have a coupon for their next visit! Did you know you can send them a specified document right from Document Center?

Weekly Help Desk Notes 08-28-19

Managers, take note! You can run these Exception Reports to see who's making changes frequently, and why. These reports track changes throughout the system and can be found in the Ticket screen -> Reports -> Exception Report.

Weekly Help Desk Notes 08-21-19

How many times have you charged tax to a customer, and need it to be taken off the ticket? Then you'd have to go through the process of crediting the ticket, copying it, and re-doing it. Did you know that we created a utility to make that process happen with the click of a button?

Weekly Help Desk Notes 08-14-19

Did you know that Alert has a Purchase Order Module?