Weekly Help Desk Notes 05-08-19

 Welcome to your weekly Help Desk Notes and Support Survey!


Look What Alert Can Do!

Welcome to Alert's new weekly feature where we discuss things Alert does that you may not know about! Let's PAWS and learn!


Sign & Rent, developed in conjunction with Alert by Volatile Studios, is an online signature software system designed for the rental industry.
Over the next couple weeks, we're going to discuss some of the key features.
If you'd like more information, let us know at sales@alertms.com.

Credit Cards

Sign & Rent, which we have been focusing on the past few weeks, offers a payment form.
Using Alert's Integrated Credit Card Processing gateway component, Sign & Rent will collect
a payment right on the contract itself. There is no additional third-party component
or manual processing required.
Admin features allow you to designate how much payment needs to be collected.

Let us know if you'd like to learn more at sales@alertms.com.
You can also visit signandrent.com for more information.


Version 19 News!

This Week's Featured Enhancement

New Parameter for TicketCopies

Do you copy tickets?
Would you  like  to preserve the delivery/pickup time and type  on the copy?
Or perhaps you really wouldn't like to do that!
Take a look in your Store Parameters and do what makes the most sense for your business.

Save a ticket without exiting!

You can now save a ticket and continue editing without needing to exit the ticket!
If you're working on a big ticket, now you can save your progress without leaving the ticket!
Pictures below.



Call the Help Desk or email us at support@alertms.com to schedule your upgrade!

Want to see what's included? Click HERE for the v.19 Features list.


May Support Survey

 The second week of May is underway!
That must mean that it's your second chance to take our monthly Support Survey!
We always appreciate your feedback and it only takes a moment.

Click HERE to take the survey!

Last week's favorite comment was a very simple, but very effective: You guys rock!




Meet new Alert staffer Bergie! Bergie was recently rescued by our own Carolyn,
and earns her name from a Boston Bruins hockey player.

If your furry friend needs a bandana, let us know at support@alertms.com.
We'll get one right out to you, but you have to send us a picture of your #DogsOfAlert!