Weekly Help Desk Notes 05-22-19

 Welcome to your weekly Help Desk Notes and Support Survey!

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Look What Alert Can Do!

Welcome to Alert's new weekly feature where we discuss things Alert does that you may not know about! Let's PAWS and learn!

 

We Can Help!

Did you see ARA's new Disaster Planning & Recovery Guide?
The whole issue was excellent, and we'd like to bring your attention
to a couple of points in particular that Alert can help with.

Make sure you are confident in your database backups!
Ask us about Alert EasyVault if you aren't backing up your data
offsite and in the cloud. Your data IS your business!
As we always  say here at Alert, you can't have too many backups.

Let us know if you'd like to learn more at sales@alertms.com.

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Version 19 News!

This Week's Featured Enhancement

Ticket Writing Enhancements

Email addresses for non-cash customers can be updated from the
ticket email when saving the ticket. 
We added the ability to change the rental amount on a credit
ticket when an item is sold or hard down.

Job Information on Closed Contracts

 The full job information (below) can now be updated on closed contracts!

Call the Help Desk or email us at support@alertms.com to schedule your upgrade!

Want to see what's included? Click HERE for the v.19 Features list.

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May Support Survey

How are you liking our new format for the Support Survey?
We used to send it out once a month, then decided to do it weekly.
We like to include something you may not know about each
week, along with  any other notes. You can let  us know your
thoughts in the Support Survey!

Click HERE to take the survey!

Great comment this week: We like the new version. We really like how you
can save the ticket and still keep working on it. It would be really
nice when you're on the payment screen, if you could
save the payment but not have it kick you out of the ticket. 
It's annoying to have to log back into the ticket everytime.

We will  put it on the voting list!

Please note that Alert will be closed on Monday, May 27 in
observance of Memorial Day.

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