Weekly Help Desk Notes 07-24-19

 Welcome to your weekly Help Desk Notes and Support Survey!

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Look What Alert Can Do!

Welcome to Alert's weekly feature where we discuss things Alert
does that you may not know about!
Let's PAWS and learn!

 

Rouse Analytics Integration

Have you ever wondered how you stack up in your general tool or heavy
equipment market? 
Sure you have! Enter Rouse Analytics!
Using data automatically uploaded from Alert, Rouse is able to show
you sophisticated metrics on your data as compared to the rest of your  market.
Shown  in graphically appealing, intuitive, dashboards, Rouse Analytics will use existing
data to help you improve your profitability and drive more customers to your business.
If you'd like more information on  Alert's integration, let us know at sales@alertms.com.
There is no charge from Alert for you to implement this powerful tool.

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Version 19 News!

This Week's Featured Enhancement

More Keyword Searches

Keyword search is now available for Customers!
We've added this ability at both File Maintenance and
the Payment Processing Screen.

 

Close Notes Added to Customer Comments Notes

A new feature has been added to Customer Comments Notes so that the person closing
the contract is able to see the note when  a contract closes for a particular customer.
In our example below, the note is that "Final payment must be in the form of a bank check."
This note will now be displayed when  a ticket is being closed and the note can be printed
on closed contracts (which will require a change to your contract form.)

Call the Help Desk or email us at support@alertms.comto schedule your free upgrade!

Want to see what's included? Click HERE for the v.19 Features list.

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July Support Survey

Let us know how we're doing!
We welcome your feedback, good or...constructive.

Last week one of you wrote "Eric was great in helping with my credit card issue!
He is always so cheerful!" Well you can bet that sure made Eric's day!
Thanks for the compliment!

Click HERE to take the survey and be entered into a drawing to win a $50 Amazon card!

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IAUA Registration is here!

Register HERE and visit our Website for more information.
Early-Bird registration (a $95 value) ends on August 15th.

Join fellow Alert users for our 34th annual User Conference!
The dates are Sunday, November 10th - Tuesday, November 12th.
Mark your calendars!

Find a link HERE to reserve your ur room at the Great Wolf Lodge in Colorado Springs.
Be sure to use  code  1911ALER_001  to get our rate of $149/night,
which includes the resort charge.
Our block sells out quickly so act now!

 

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We're pleased to welcome Craig to Team Alert! Craig joins the
triage staff and brings plenty of rental experience with him!
Formerly of Master Rental in Bloomington, Indiana, our Help Desk
is thrilled to have him on the team!

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Are you attending the Texas Rental Association's Roundup next week?

We are! Come say hi to John Fusco at the Hilton Dallas/Rockwall Lakefront Hotel
Thursday August 1st - Saturday August 3rd.

We hope to see all our Texas clients there.

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