Weekly Help Desk Notes 08-28-19

 Welcome to your weekly Help Desk Notes and Support Survey!

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Look What Alert Can Do!

Welcome to Alert's weekly feature where we discuss things Alert
does that you may not know about!
Let's PAWS and learn!

 

Exception Reports

Have you ever wondered exactly why you're prompted for an explanation when
you make a change in Alert? We track those changes in logs called Exception Reports.
Managers, take note! You can run these Exception Reports to see who's
making changes frequently, and why. These reports from our exception report generator track changes throughout the system
and can be found in the Ticket screen -> Reports -> Exception Report.
We even have a change/delete log in Codes & Setup with a handy report button!
This shows changes made via import/export as well.

To run an Exceptions Report, go to the Ticket screen -> Reports -> Exception Report.
Exceptions are tracked for all types of changes - the input screen for the ticket
exception report is shown below. Note that your customization can be scheduled, too!
Want to see report each week of just the deleted tickets? Go ahead and schedule it!

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Version 19 News!

This Week's Featured Enhancements

Ticket Screen

You can now change the location on an OPEN ticket on the operator's utility menu.
Note: Must have proper security level/manager's approval to change.
For help enabling this feature, let us know at the Help Desk: support@alertms.com.
As we've mentioned in previous editions, this is an add-on feature. Let us know if you'd like a bid!

Did you know you can now default to a particular ticket type when creating a new ticket?

 

Call the Help Desk or email us at support@alertms.com to schedule your free upgrade!

Want to see what's included? Click HERE for the v.19 Features list.

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August Support Survey

 Let us know how we're doing!
Every comment is personally read by our CEO and we take action!

Click HERE to take the survey and be entered into a drawing to win a
prize -maybe an Amazon gift card.



Thanks Jennifer for your comment last week:
"Lisa is always so helpful and knowledgeable. She can always fix our problems."

 

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Alert User Group Registration!

Register HERE and visit our Website for more information.

Join fellow Alert users for our 34th annual User Conference!

The dates are Sunday, November 10th - Tuesday, November 12th.
Mark your calendars!

Find a link HERE to reserve your room at the Great Wolf Lodge in Colorado Springs.
Be sure to use code 1911ALER_001 to get our rate of $149/night,
which includes the resort charge. Our block sells out quickly so act now!

You should have all received an email from the IAUA Board about the conference
and some new changes. That letter can be found
HERE.

This week's featured event is the Voting Review.
What exactly do we do in the Voting Review? 
Individuals are able to lobby for a favorite of theirs on the voting list.
For instance, if Andy wants to see enhancement #11, he'll explain
to the crowd why it's so important for  his business. Every store can pitch a
new enhancement to add to the list,  too! We're very unique in our
industry - no other software program out there allows their users this much
input in the direction of their program.

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Labor Day

Alert will be closed on Monday, September 2nd in observance of Labor Day.
Perhaps our employees will hike out to the Maroon Bells,
like our own Abe Clinger did last week. Look at his gorgeous photo!

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