Weekly Help Desk Notes 09-04-19

 Alert Weekly Help Desk Notes & Support Survey!

Welcome to your weekly Help Desk Notes and Support Survey!

 

********************************************************************************************** 

Look What Alert Can Do!

Welcome to Alert's weekly feature where we discuss things Alert
does that you may not know about!
Let's PAWS and learn!

 

Attaching to Transmissions in Document Center

Do you want to tell all your customers something? Perhaps you have
a new mailing address for bills, or you have a coupon for their next visit!
Did you know you can send them a specified document right from Document Center?

You may have seen this box a million times and haven't really noticed
that you can select an attachment with your documents. Or wondered what
kind of attachments in particular can be sent. This is where
you'd select what should go along with all your transmissions!

The system even tells you exactly where to save the document you'd like to send!
So go ahead and send selected clients a coupon, let everyone know you'll be
closed to take inventory, or anything else you need your customers to know.
Simply create a document and save it in the specified directory!

Speaking of attachments, did you know that you can send ticket attachments
right along with the tickets? There's a box you can check at the top of the screen
that selects the attachments to send with the ticket. In the picture below, you can
see that the box has been checked, and the attachments will be sent right along with the tickets.

 

 ********************************************************************************************** 

Version 19 News!

This Week's Featured Enhancements

Reservation Cancellation & Deposits

When your customer cancels a reservation, we've simplified the contract cancellation process!
Alert now automatically applies an existing deposit to the reservation cancellation fee.
This means you no longer have to delete the payment and re-post it to the cancellation fee.

Call the Help Desk or email us at support@alertms.com to schedule your free upgrade!

Want to see what's included? Click HERE for the v.19 Features list.

********************************************************************************************** 

September Support Survey 

September is already here and so is a brand new Support Survey!
We had some great feedback last month so thank you!

Click HERE to take the survey and be entered into a drawing to win a prize.

August's winner was Lydia from Harford Rental Service in Bel Air, Maryland.
Thanks for your participation, Lydia! And thanks for being such a loyal Alert client
since the '90s! (Maybe evenbefore?)

 **********************************************************************************************

Alert User Group Registration!

Register HERE and visit our Website for more information.

Join fellow Alert users for our 34th annual User Conference!

The dates are Sunday, November 10th - Tuesday, November 12th.
Mark your calendars!

Find a link HERE to reserve your room at the Great Wolf Lodge in Colorado Springs.
Be sure to use code 1911ALER_001 to get our rate of $149/night,
which includes the resort charge. Our block sells out quickly so act now!

You should have all received an email from the IAUA Board about the conference
and some new changes. That letter can be found HERE.

This week's featured event is Everything You Wanted to Know about Credit Cards.
Join Alert staffers and Kirk Moore from Approval Code for an enlightening class about
Credit Card processing. Our Alert staff will highlight features of our Integrated
Credit Card processing, as well as some advanced codes & setup features you
might not know about. Kirk will be answering questions about PCI compliance,
and questions you didn't even know you had about this essential part
of all of our businesses.

****************************************************************************************************