Weekly Help Desk Notes 12-11-19

 Alert Weekly Help Desk Notes & Support Survey!

Welcome to your weekly Help Desk Notes and Support Survey!

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Printing Tickets without Discount

Do you ever need to print a ticket for your client (perhaps a caterer or a contractor)
WITHOUT the discount so they can present it to their client?
Look no further! This software enhancement is so awesome it's getting
a weekly newsletter all to itself!

You can print an open reservation or open contract without the discount.
All ticket information is preserved and there is no change to the
actual data. Just make sure that no changes have been made
during the current session to use this option.

Simply print as usual and select With Discount or Without Discount.

This feature is available on v.19.12 and higher!

Download a printable copy of these tips HERE!

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Voting List Winners!

Are you curious what was voted for at this year's Alert User Conference?
We're thrilled to announce the winners of the vote! Simply click
HERE to see the list.

Notice that we've already completed the most popular item - we got right to
work as soon as we got back from the Conference!

#1: Item 55: When clearing a customer from a ticket, do not clear delivery information.

#2: Item 37: Add emailing/scheduling to custom reports.

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December Support Survey

 Have you completed your December Support Survey yet?
We love it when you do!

There are only three questions and it only takes a minute.
Complete the December Support Survey Here.

Remember that you'll be entered to win a prize!
(Not a trip for two to the Bahamas, but a little token of our appreciation!)
Thanks!

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Winter Holiday Office Closures

The Alert offices will be closed Wednesday December 25
and Wednesday January 1st in observance of Christmas and New Year.
Happy Holidays!

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